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Enrollment

  • Is it free to enroll my pets in a Petplan policy?
  • Petplan charges a one-time $25 enrollment fee for new policies. This fee is nonrefundable after 30 days and may not be issued with certain promotional policies. The enrollment fee is subject to approval by province and/or territory is not applicable in all provinces or territories.

  • When does my Petplan policy become effective?
  • Petplan policies are effective at 12:01am (EST) the day after enrollment. 

    Accident or injury coverage for policies issued by Allianz Global Risks US Insurance Company will begin twenty-four (24) hours after the policy becomes effective. There is a fourteen (14) day waiting period after the effective date of the policy during which we will not cover any illness of your pet. There is a (6) month exclusion on cruciates and patellas. 

    For policies issued by XL Specialty Insurance Company, accident and injury coverage begins five (5) days after the policy becomes effective. There is a fifteen (15) day waiting period after the effective date of the policy during which we will not cover any illness of your pet. There is a (6) month exclusion on cruciates and patellas.
  • Is it possible for any of the waiting periods to be waived?
  • Yes! To provide you with ultimate peace of mind, we offer an option to have the exclusion for your pet’s knees waived. Simply visit your vet within the first 30 days of your policy and request that your pet’s knees be certified as healthy. The results of your exam will be included as part of your pet's baseline of health.
  • Are medical history records required as a part of the enrollment process?
  • While all applications are subject to underwriting review, medical records are not typically required for enrollment. Based on your pet’s medical history, records may be requested if: your pet is currently taking medication; your pet has had a recent injury or illness; or you are re-enrolling your pet with a Petplan policy after there has been a break in coverage.
  • Can I insure my older dog/cat with Petplan?
  • Yes! We have no upper age limits for enrollment, which means any dog or cat over the age of six (6) weeks can be protected with Petplan pet insurance.
  • What if I am unsure of my pet's birth date?
  • If you do not know your pet’s exact date of birth, simply provide your best estimate. If you do not know the approximate age of your pet, your veterinarian will be able to give you an estimate based on a physical examination. Please email Customer Care or call 1-866-467-3875, and one of our Happiness Managers will be delighted to help you!
  • Are discounts available on Petplan policies?
  • Yes! We offer a 5% discount, just for enrolling online!
  • Does Petplan offer a money back guarantee?
  • Yes! We offer a 30-day money back guarantee. If, within the first 30 days of your policy you wish to cancel, we will provide you with a full refund. Please note that if you cancel your policy within 30 days, but after you have submitted a claim, you will be refunded a pro-rated amount of your paid premium less your enrollment fee (if applicable).

If you want to protect your pet, get a quote!

policies by Allianz Global Risk US Insurance Company